Linen Metal

Refund Policy:

-Money-Back Guarantee: We offer a full refund for all purchases if you’re not completely satisfied—no questions asked.
-Conditions: Returns are not accepted for products with scratches or signs of use.
-Customized Orders: Unfortunately, refunds are not available for customized items.

Refund Process:

-Credit/Debit Cards, Valu, Sympl: A 3% fee will be deducted, and the refund will be processed within 5 business days.
-Cash on Delivery: Refunds will be issued when the product is picked up.
-Post-Delivery Refunds: If the refund is requested after leaving the destination, return shipping fees will apply.

Refund Timeframe:
Refunds are only eligible within 14 days of purchase. We encourage you to try the product during this period to ensure it meets your expectations.

For refund requests or questions, feel free to reach out to us. We’re here to help!

Delivery Time:
-Orders may take up to 20 business days, depending on product size and availability.

Shipping Policy:

-Product Availability: If an item is out of stock, we’ll ship the available pieces first and send the rest once the item is back in stock.
-Pricing: All prices are final once your order is placed.
-Shipping Fees: Additional charges may apply based on your location and order size.
-Delivery Estimates: Website delivery timelines are based on orders within Cairo.
-Pre-Delivery Contact: Our team will call or text you a day before delivery to confirm your availability.
-Delivery Window: Expect your order within a 3-hour time frame. We will try to provide a more precise time frame during delivery day.

Note: All calls with our team are recorded to ensure top-quality service.